{"id":5280,"date":"2023-04-12T16:46:28","date_gmt":"2023-04-12T20:46:28","guid":{"rendered":"https:\/\/minaapp.com\/for-providers\/?page_id=5280"},"modified":"2026-03-10T14:20:47","modified_gmt":"2026-03-10T18:20:47","slug":"faqs","status":"publish","type":"page","link":"https:\/\/minaapp.com\/for-providers\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"

[vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=””]We at M\u012aNA\u00ae understand that there will be many questions regarding this service. After all, this is new! We believe that this product will help you as a provider and improve patient care for individuals around the globe. Below are lists of FAQs that we have received to date with responses to those questions. The questions have been separated into those generated from the provider and those generated from the consumer. If you have additional questions, please contact us as customerservice@minaapp.com<\/a>. Thank you.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=”FAQ – Provider” font_container=”tag:h3|text_align:left|color:%23222222″][vc_tta_accordion][vc_tta_section title=”What is M\u012aNA\u00ae ?” tab_id=”1681332439554-9ba6797e-dbc5″][vc_column_text css=””]M\u012aNA\u00ae is an untethered personal health record (PHR) smartphone app for patients that communicates via encrypted reader software for the office. It was created to be more efficient, safe, and cost-effective, for both patients AND providers, saving healthcare offices serious time and money.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How did M\u012aNA\u00ae start?” tab_id=”1681332439562-fa180b19-0ba8″][vc_column_text]M\u012aNA\u00ae began as an idea from two physicians as a solution to improve the current inefficiencies of obtaining patients\u2019 health histories but has grown to be much more than that. With input from physicians and patients alike, the app and reader software has been optimized to provide a user friendly, secure, and efficient process of communication between patients and their health care providers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How does M\u012aNA\u00ae work?” tab_id=”1681332825441-b02d9a58-f630″][vc_column_text]M\u012aNA\u00ae is quite simple. Patients input their health history information into a smartphone app any time prior to their appointment or in the waiting room (for those without a smartphone, please see FAQ re: patients without a smartphone). At the visit, providers simply scan their patient\u2019s Health Blueprint (QR Code) and integrate the condensed information into their usual workflow[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Which providers are targeted for M\u012aNA\u00ae ?” tab_id=”1681332861839-f2732eda-06e2″][vc_column_text]All health care providers, including physicians, dentists, pharmacies, chiropractors, etc. can benefit from M\u012aNA\u00ae since this information is the basic information required for all healthcare encounters.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What patients are targeted for M\u012aNA\u00ae ?” tab_id=”1681332921398-8abf0d39-16a2″][vc_column_text]All patients can use this application, including children. It utilizes age and gender specific data fields to meet patient needs. In addition, foreign language translation and integration is included in this service. So\u2026 everyone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How does an office\/clinic\/hospital\/etc. install the software?” tab_id=”1681332943591-44a53261-4945″][vc_column_text]Installation of the patented and proprietary reader software requires an appropriately processed license agreement followed by M\u012aNA reader software installation via a secure and protected link. During this process, participating sites will also receive a unique license key required for full usage of the reader software.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does the installation take?” tab_id=”1681332969033-2a136d64-860c”][vc_column_text css=””]Independent installation can typically be completed in under 10 minutes. If necessary, an optional virtual session with an onboarding specialist can be obtained. For an additional fee, the installation process can be supplemented with a site visit from a knowledgeable and trained M\u012aNA professional as an adjunct to the installation process. This provides approximately 3 hours of in-person instruction and demonstration. During this time, services will include face-to-face training, review, installation, and troubleshooting.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do the Healthcare Providers take on any additional liability with using M\u012aNA\u00ae ?” tab_id=”1681333015485-2b4c59e1-997b”][vc_column_text]The information within the M\u012aNA\u00ae app is the same information that is included in a traditional health history form. Providers are required to treat the information as protected patient information as traditionally would be done and required by law.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to trouble-shoot the app and software?” tab_id=”1681333040590-eedc1668-b312″][vc_column_text]<\/p>\n

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  1. If there is any trouble while using the smartphone application, it is recommended to exit the app and fully close the app before re-entry. If this does not fix the problem, please restart the smartphone. For continued issues, uninstall the app and re-install the free app with the most recent version. However, please note this last process will require that all the enclosed data is re-entered. If there are continued issues after this process, customer service is available at customerservice@MINAapp.com or 1-800-895-MINA(6462).<\/li>\n
  2. If there is any trouble with the MINA Reader Software, it is recommended to exit the software application fully and re-launch the desktop application. For continued issues, it is recommended to restart the computer. If this does not fix the issue or the problem recurs, please call 1-800-895 MINA(6462) or email our customer service department at customerservice@MINAapp.com.<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who are M\u012aNA\u2019s competitors?” tab_id=”1681333164251-6b7d3916-9071″][vc_column_text]There are various untethered personal health record (PHR) platforms, but none uniquely developed or positioned as M\u012aNA\u00ae. There are several features that set M\u012aNA\u00ae apart from competitors which is why it has been awarded multiple national and international patents.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How does M\u012aNA separate itself from the competition?” tab_id=”1681333192165-64cf38b7-4825″][vc_column_text]Since M\u012aNA utilizes an untethered platform, it can be universally used. The ability to translate the entirety of the medical library in a bi-directional manner is unique. The use of a scanned Health Blueprint (QR Code) to acquire the condensed secure information is also unique and patented both nationally and internationally. Additionally, the QR Code is, in fact, fluid, meaning that when the information within the smartphone app changes, so does the QR Code. Please understand that there are additional unique features, all of which cannot be expressed here.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How easy is it for patients using the M\u012aNA\u00ae app?” tab_id=”1681333302249-619cef94-f2a2″][vc_column_text css=””]The smartphone application is very easy for patients to use. They simply download the app<\/a><\/span> and start entering their information![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much does M\u012aNA\u00ae charge the providers?” tab_id=”1681333321226-38d50dfd-8f89″][vc_column_text]M\u012aNA\u00ae is very cost-friendly and positioned to increase revenue and savings to practices that is greater than the cost of the reader software license and terms of agreement. A cost savings analysis has been conducted and can be discussed with providers regarding how M\u012aNA can both save money and increase profits.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How to contact tech support?” tab_id=”1681333349578-4dcf04b8-e7cc”][vc_column_text css=””]Tech support can be contacted by email (customerservice@MINAapp.com<\/a><\/span>), fax (1-844-234-9139) or by phone (1-800-895-MINA).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What marketing materials are available for providers?” tab_id=”1681333376634-663d205b-ace1″][vc_column_text]After completion of licensing, MINA will provide each location with a URL\/link to the Provider Portal. This folder will include starter pack materials. The starter pack materials include electronic versions of office displays, consumer flyers, provider flyers, provider booklets, connect with us cards, provider mailers\/postcards, and window decals. In addition, this folder will include suggested education materials for front office staff, call centers and consumers; email communications for onboarding; and other useful materials. Hard copies of white label materials in the starter pack can be provided at the time of face-to-face installation, if this service is requested, or may be printed at the site\u2019s expense. Suggested printing formats will be provided. Additional materials may also be made available through M\u012aNA Health at the site\u2019s request.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How are marketing materials reordered?” tab_id=”1681333427956-82e1bef5-9bbd”][vc_column_text]A site-specific provider materials order request form can be provided upon request.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the advantages of using M\u012aNA\u00ae versus the current SOP?” tab_id=”1681333446133-05cdab9f-8f71″][vc_column_text]Several advantages include efficient transfer of a pertinent and condensed health history, translation of medical dictionary, universal nature, price savings for the office, improved office P&L, improved clarity of terms, correct spelling, reduction in unnecessarily repeated tests, added language translation over time and others just to name a few.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the disadvantages of using M\u012aNA\u00ae ?” tab_id=”1681333479614-c0eb6f16-da87″][vc_column_text]No longer having to wait for patients to complete health history forms prior to being seen. No longer needing to guess what term was attempted on an incomplete or illegible form.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can Providers earn CMEs or any other professional credit if they utilize M\u012aNA\u00ae (or learn about M\u012aNA\u00ae )?” tab_id=”1681333500554-335f3080-6b3f”][vc_column_text]This is currently being researched.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How will patients transfer their saved health history to a new phone if they upgrade their cell phone?” tab_id=”1681333523043-61d319dc-0320″][vc_column_text]Currently it is a manual transfer. M\u012aNA\u00ae is working on a secure and efficient way to transfer this information in the near future. Please anticipate this feature in a future version.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can M\u012aNA\u00ae integrate with existing EMRs?” tab_id=”1681333546182-25416bb1-f1b6″][vc_column_text css=””]M\u012aNA\u00ae can integrate with all EMRs as an outside record. A full integration with the open source EMR, OpenEMR has been completed and work is currently underway for additional EMR data population with an API integration. Many additional EMRs are anticipated soon.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does the patient information populate into existing EMRs?” tab_id=”1681333571402-34085be1-da63″][vc_column_text css=””]M\u012aNA\u00ae currently integrates and auto-populates into the appropriate specified data fields in the open source EMR, OpenEMR. Additional EMR specific data field population are being discussed with additional EMR systems. The ability to work with any and all EMR systems relies on collaboration with the individual EMR systems but can be done.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will M\u012aNA\u00ae app, M\u012aNA\u00ae Temp and MINA Reader Software updates happen automatically?” tab_id=”1681333632231-c524514f-37b3″][vc_column_text]The M\u012aNA\u00ae smartphone application and M\u012aNA\u00ae Temp updates will be processed through their respective app stores in a routine fashion. Members of the M\u012aNA team will inform reader software subscribers of any new updates necessary. The process of installing the new update can be done independently or virtually with the assistance of an expert M\u012aNA team member, by request. We plan for these updates to happen infrequently.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the typical cost savings?” tab_id=”1681333673532-a1ab6958-1e12″][vc_column_text css=””]Based on correlated data from solicited questionnaires and from a panel of healthcare executives and providers, potential improvements in the P&L bottom line reach over $138k\/year in perpetuity.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can a provider claim any federal benefits\/program if they utilize M\u012aNA\u00ae ?” tab_id=”1681333696547-f73496ba-33eb”][vc_column_text]Not currently.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if patients are not compliant in filling out their history prior to the office visit?” tab_id=”1681333717843-fe83d6de-9c4b”][vc_column_text]This would only become an issue once. In this situation, it is recommended that each individual complete their M\u012aNA\u00ae profile on their smartphone at the time of presentation, then it can be used at the current encounter and each and every subsequent encounter.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can a provider eliminate printing information that isn\u2019t useful to their office?” tab_id=”1681333743463-2ec79b00-549e”][vc_column_text css=””]Within the M\u012aNA\u00ae Reader software there is an option to deselect areas of the health history that are not needed for that visit (i.e. Immunizations, pharmacy Information, etc.).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How will patients know about the M\u012aNA\u00ae app prior to their appointment?” tab_id=”1681333764170-f78f834f-a11d”][vc_column_text css=””]A variety of communication methods to reach patients prior to their visit will be provided. An electronic version of this potential communication will be located in the physician portal folder and the link will be provided. Expect to see templates for standard emails, mailers, text messages and a telephone script for call centers inside the physician portal folder.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can a patient\u2019s M\u012aNA\u00ae profile be updated by the provider after the office visit?” tab_id=”1681333790385-dc956fa1-4e81″][vc_column_text]Plans are underway for discussing future generations of M\u012aNA\u00ae that communication between the provider and the patient in a bidirectional manner. Once this is complete, providers will be able to update a patient\u2019s information\/profile at the completion of the office visit.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is M\u012aNA\u00ae app or M\u012aNA\u00ae Temp customizable to specialties?” tab_id=”1681333829108-c1512a36-4b75″][vc_column_text css=””]Specialty and healthcare specific M\u012aNA\u00ae Reader software is on the horizon.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a way to advertise my practice on your website?” tab_id=”1681333856753-578e06a2-0224″][vc_column_text]As additional sites are added, an interactive component to our website will be created that allows for promotion of subscribing practices.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a concern for malware from scanning people\u2019s phones?” tab_id=”1681333880345-2002d3f9-d5ba”][vc_column_text css=””]The short answer is no. Due to the patented encryption technology, any generically generated QR code will not scan with the reader software. M\u012aNA software will not read or recognize any QR code that is not specifically M\u012aNA\u00ae formatted. Since the reader program cannot read non- M\u012aNA\u00ae QR codes, malicious information cannot be read, and thus cannot enter the system on which the reader software is installed. Additionally, the risk to malware is generated from the possibility of a scanned QR code directing to the internet where bad things can happen. The M\u012aNA\u00ae reader software does not use and cannot access the internet (that is a huge part of the benefit of M\u012aNA\u00ae) and thus re-direct type attacks are not possible. The last concern that has been conceived would be that decryption of a \u201cbad\u201d QR code would potentially perform a buffer overflow or similar process. For this to occur, the bad code would need to somehow override the standard industry encryption AND the M\u012aNA\u00ae patented encryption. Following this, there needs to be exceeding amounts of data that would overrun the buffer that would only then lead to overwrites of adjacent memory locations. Many systems currently have set measures to also address this concern because of previous issues. Without the ability to say that the possibility of a buffer overflow situation happening is zero, it would be extremely, extremely, extremely difficult.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will insurance companies cover the app fee for patients?” tab_id=”1681333979391-7d5810f7-e3d1″][vc_column_text css=””]At present, there is a minimum cost but remains affordable and may be subsidized by a number of outside sources.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a reimbursement element for a provider that uses M\u012aNA\u00ae ?” tab_id=”1681334000733-bbb63813-7150″][vc_column_text]There is a temporary forgiveness\/discount program for early adopters of M\u012aNA\u00ae Please ask for details.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=”FAQ \u2013 EMR Integration” font_container=”tag:h3|text_align:left|color:%23222222″][vc_tta_accordion][vc_tta_section title=”Is M\u012aNA\u00ae an EMR?” tab_id=”1681334295321-62e14561-f509″][vc_column_text]No. M\u012aNA\u00ae is not an EMR. It is a personal health record (PHR) that is standardized and can be easily integrated into an EMR. It is an additive service to current EMRs and improves the efficiency and accuracy of patient medical histories.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does every EMR integrate with M\u012aNA\u00ae ?” tab_id=”1681334295353-8e8eb8f6-b795″][vc_column_text]Currently no EMR integrates with MINA however M\u012aNA\u00ae can integrate with all EMRs as an outside record. Full integration with the open source EMR, OpenEMR, has been completed. Work is currently underway for additional EMR data specific auto-population. Please inquire about additional EMRs. M\u012aNA\u00ae is an add-on possibility for all EMR systems.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can a practice make EMR auto-population happen?” tab_id=”1681334346270-a6258e07-2ab5″][vc_column_text]M\u012aNA is looking for practices to help champion MINA and encourage EMR systems to collaborate. If a site agrees, the desired EMR system can be approached for a request on the site\u2019s behalf for further development.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If it does not automatically integrate, can M\u012aNA\u00ae still be used and integrated?” tab_id=”1681334368135-c1eb8799-2981″][vc_column_text]Yes. This can either be done by direct electronic PDF integration, print and scan, medical transcription or through dictation.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does this actually benefit practices\/hospitals\/etc.?” tab_id=”1681334390985-56766598-6cdc”][vc_column_text]Absolutely! Conservative estimates based on a primary care model show M\u012aNA\u00ae has the potential to improve the P&L\u2019s (profit and loss) of a site by $140k every year in perpetuity. In addition, it: 1) is fomite-free, 2) decreases wait times and allows visits to start on time, 3) improves spelling and decreases spelling errors, 4) is more complete, 5) empowers patients to take the time to complete their information correctly and completely if only to be done on occasion, 6) condenses information for the practitioner, 7) uses less or no paper, 8) requires no need for staff to prepare forms, 9) decreases need for repeat tests due to uncertainty of previous tests, 10) provides cost savings in staff, paper and disposal costs, 11) saves time for people that have to interpret information or repeatedly ask these questions.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does M\u012aNA need to be integrated manually?” tab_id=”1681334438029-70380613-5d87″][vc_column_text]There is a process for integration and auto-population for specific EMRs, with plans for additional EMR auto-population in the future. The goal is to create an API with EMR for auto-population. At that point only reconciliation would be required.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Where would the health care provider find this information in the chart?” tab_id=”1681334460863-e644bd29-7a61″][vc_column_text]It depends on the means of integration into the specific site\u2019s EMR and workflow. M\u012aNA staff would love to help you with this process.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_custom_heading text=”FAQ – Consumer” font_container=”tag:h3|text_align:left|color:%23222222″][vc_tta_accordion][vc_tta_section title=”What is M\u012aNA\u00ae ?” tab_id=”1681334510526-2a082b89-8647″][vc_column_text css=””]M\u012aNA\u00ae is a smartphone app that will prevent patients (or their caregiver) from having to fill out the same health history forms every time they visit a healthcare provider and allows improved communication with all providers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How did M\u012aNA\u00ae Start?” tab_id=”1681334510556-a78474d8-046e”][vc_column_text css=””]M\u012aNA\u00ae started when a group of individuals agreed that there needed to be a change in the way patients communicated with their healthcare providers. Those individuals are the original investors and are teachers, police officers, physicians, nurses, scientists, pharmacists, sales representatives and more.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How Does M\u012aNA\u00ae Work?” tab_id=”1681334593311-4833b962-ac52″][vc_column_text css=””]M\u012aNA\u00ae requires that patients or their caregiver adds the patient\u2019s full health history in the smartphone app. This can either be done in a single sitting or several, at their convenience. Then when the patient presents to a healthcare provider, the personal Health Blueprint (QR Code) from the app is all that is required to scan. No more filling out paper forms. Any updates required, which will most often be minor, can be edited at any time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What providers can M\u012aNA\u00ae be used with?” tab_id=”1681334620407-1ec5870c-de03″][vc_column_text]M\u012aNA\u00ae can be used by ALL healthcare providers because they all need this basic set of information to provide patients with the best possible care.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do patients troubleshoot the app?” tab_id=”1681334643033-a0909093-073f”][vc_column_text css=””]If a patient has trouble while in the app, it is recommended to exit the app and fully close the app before re-entry. If this does not fix the problem, restart the smartphone. For continued issues, uninstall the app and re-install the free app with the most recent version. However currently, please note this last process will require that all the previously entered data must be re-entered again. After this process, if there are continued concerns, customer service is available at customerservice@MINAapp.com<\/a><\/span>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are there any competitors?” tab_id=”1681334674255-47506a5f-d7b2″][vc_column_text]M\u012aNA\u00ae truly has no competitors in the field of untethered personal health records (PHRs) that use QR codes for transmitting information. That\u2019s why there has been multiple national and international patents allowed. So, join the M\u012aNA\u00ae Movement![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How does M\u012aNA separate itself from the competition?” tab_id=”1681334697217-78723d03-2810″][vc_column_text css=””]There are many features that separate M\u012aNA from competitors: 1)) untethered, 2) QR encryption, 3) local storage of information, 4) language translation, 5) multiple profiles, 6) basic nature of the information and the user-friendly workflow, 7) pet profile, 8) national use, 9) international Use, 10) other unique features.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much is M\u012aNA\u00ae ?” tab_id=”1681334743877-b886da76-a5f1″][vc_column_text css=””]Schedule a demo<\/a> <\/span>to get the full package details.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the advantages of using M\u012aNA\u00ae ?” tab_id=”1681334760158-4ce791c7-17ae”][vc_column_text]M\u012aNA\u00ae allows patients to be active in the accurate and complete communication of their health history since all health care is based, at least in part, by the health history. In addition, there are several unique features to M\u012aNA\u00ae that make it a necessity for everyone that breathes air.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the disadvantages of using M\u012aNA\u00ae ?” tab_id=”1681334785095-4635b2ab-1d5d”][vc_column_text]Patients no longer must remember their entire health history. Individuals are now able to easily help in the care of dependents or aging parents. No one will be able to see a patient\u2019s beautiful handwriting again on health history forms. It is only available for smartphones currently. A tablet version has been created for individuals that do not have a smartphone.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do patients transfer their saved information to a new phone or family member?” tab_id=”1681334814343-2ad99565-0855″][vc_column_text]Currently it is a manual transfer. M\u012aNA\u00ae is working on a secure and efficient way to transfer this information in the future. Please anticipate this feature in a future version.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can M\u012aNA\u00ae integrate with my provider\u2019s existing EMR system?” tab_id=”1681334837066-6de02ae1-6fe6″][vc_column_text css=””]M\u012aNA\u00ae does work with all EMR systems. M\u012aNA\u00ae is currently in negotiations with EMR systems for auto-population of the health history information. It has completed full integration with the open source EMR, OpenEMR. Many additional EMRs are anticipated soon.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will M\u012aNA\u00ae app updates happen automatically?” tab_id=”1681334862859-c9e250d6-5531″][vc_column_text]Updated versions of the smartphone application will be uploaded to the appropriate app store. Users will be notified of any updates in the usual manner that notifications of app updates are received.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can a patient use M\u012aNA\u00ae if their provider doesn\u2019t yet use M\u012aNA\u00ae ?” tab_id=”1681334889240-a74d6b6d-fd13″][vc_column_text]M\u012aNA\u00ae will serve as a reference while completing a provider\u2019s health history forms. No need to stress out about not remembering information.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a way to search the M\u1fd9NA website for providers that use M\u012aNA\u00ae ?” tab_id=”1681334925830-a8f53124-48cf”][vc_column_text]As M\u012aNA gains traction, the website will be updated with current active sites.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Will M\u012aNA\u00ae have a thumbprint or facial recognition feature for access?” tab_id=”1681334949492-84cb7cd1-80bc”][vc_column_text]The security of the thumbprint and facial recognition service is less secure than the current two-factor authentication. It will be considered again in the future but for now, no.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text css=””]We at M\u012aNA\u00ae understand that there will be many questions regarding this service. After all, this is new! We believe that this product will help you as a provider and improve patient care for individuals around the globe. Below are lists of FAQs that we have received to date with responses to those questions.Continue reading “Faqs”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5280","page","type-page","status-publish","hentry"],"yoast_head":"\nFaqs - MINA For Providers<\/title>\n<meta name=\"description\" content=\"We at M\u012aNA\u00ae understand that there will be many questions regarding this service. 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